EarMe Privacy Policy
This policy explains how EarMe collects, uses, stores, and shares information when you use the app and related services.
Last updated: November 9, 2026
We may collect information you provide directly, such as your name, email address, waitlist details, account details, uploaded documents, and messages you send through the app. If you use recording or transcription features, we may process audio, transcripts, summaries, and related metadata.
We use information to operate the service, provide recordings and summaries, personalize your experience, respond to support requests, improve product quality, and communicate product updates. We may also use information to protect against fraud, abuse, or security incidents.
Our public website uses PostHog to understand page visits, referring websites, which sections visitors reach, and clicks to the App Store. This website analytics runs in cookieless mode and does not store analytics cookies or identifiers in local or session storage. PostHog processes technical request information, including IP address and browser information, to measure visits using a daily, rotating hash. We do not send health records, recordings, form contents, or email addresses to this website analytics, identify visitors by name, or enable session recordings. This disclosure concerns the public website; the app's data practices are described separately in this policy.
EarMe is designed for healthcare conversations and may process sensitive health-related content. You are responsible for using the app in compliance with applicable laws, including any consent requirements for recording conversations. Do not use EarMe to share information you are not authorized to provide.
We do not sell your personal information. We may share information with service providers that help us run the app, when required by law, to protect rights and safety, or in connection with a merger, acquisition, or similar business transaction.
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is fully secure. We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.
EarMe is not intended for use by children without appropriate consent and supervision. If you believe we have collected information from a child in violation of applicable law, contact us so we can review and remove it where required.
We may update this policy from time to time. When we do, we will revise the date above and, where appropriate, provide additional notice.
Questions about this policy can be sent to contact@earme.app.
